Order and Support

I. How to purchase our products?

Orders can be placed on the official website of elaceite. If you encounter any problems, please feel free to email lab@elaceite.com.tw.

II. Payment and Transaction Security

elaceite accepts Visa, MasterCard, and JCB as forms of payment. ATM transfer and cash on delivery through 7-11 and FamilyMart are available, too.

The website uses TAPPAY payment services. We accept VISA, MasterCard, and JCB as payment methods. Credit card and TAPPAY information entered in the site is encrypted by SSL2048 and secured by WAF firewall. We have also passed PCIDSS level 1 to better ensure transaction security.

III. Returns & Exchanges

From the date of purchase, any item purchased within one week can be returned. Please do keep the items in new condition (unopened), add-on included, and contact us.

Promotion code as well as coupons, once used, remain invalid.

If a product flaw is spotted, please contact us within 7 days. Also, please kindly take a photo of the defective and confirm with us. We will have service staff to help you with returning/exchanging procedure through convenience stores.

IV. Overseas Purchase and Shipping

Overseas purchase and shipping are also available. Shipping will be processed by EMS. Please contact us if you are to order our products from overseas.

V. Customer Service

You can email lab@elaceite.com.tw or contact us through our social platform. We will have service staff to assist you. If you do not receive reply in 3 days, please do write to us again.